Western Blonde Salon Policies

**SERVICE ADJUSTMENT**

If you’re not completely loving your hair after your service, please call within 48hrs of the service and we will redo/make any adjustments with the same service provider if possible.

**METHODS OF PAYMENT**

Visa, Mastercard, Discover, Amex, Cash, and Apple Pay

**RETAIL REFUNDS**

We hope that you love the professional products you purchase with us. However, if you are not completely satisfied, retail items may be returned within 10 days of purchase for store credit only.

To be eligible for a return, items must be:

Unopened
Unused
In original packaging
No cash or credit card refunds will be issued.

Store credit has no cash value and may be used toward future product or service purchases.

**COMMITMENT TO SERVICE**

Our salon is dedicated to service and value. All our licensed specialists sincerely enjoy what we do, and it is reflected in the loyalty of our clients. We promise individual attention and great value for all our customers.

**APPOINTMENTS**

Please arrive 10 minutes prior to your appointment. We schedule appointments according to our specialists’ availability and specialty. If you are running late, please let us know and we will do our best to accommodate you. Arriving any later than 15 minutes will likely result in your service being cancelled. This is considered a no-show. As a courtesy to all clients, our services are completed as scheduled. Cancellations of all services require a 48-hour notice. Cancellations within 48 hours are subject to 50% charge for the scheduled services. Western Blonde Salon reserves the right to charge up to the full-service amount for all missed appointments or late cancellations. Thank you for your consideration and understanding. Gratuities are not included in the price of services and are greatly appreciated. Suggestions are always welcome.

**DEPOSITS**

We do require a 10% deposit to book your appointment. This deposit secures your spot and holds time on your stylist’s schedule, and it will be applied toward your service total the day of your appointment. If the appointment is canceled at any time, the deposit is nonrefundable.

**GIFT CARDS**

Gift card are ideal for holiday gifts, birthdays, anniversaries as well as employees and business clients. We have cards available in the salon that you can take home today, or you can print your gift certificate yourself or email it to the recipient. All Gift Cards and Certificates are non-refundable.

**PET POLICY**

At WBS, we strive to maintain a clean and comfortable environment for all our clients. Therefore, we do not allow pets in the salon. Service animals are welcome.

**CHILD/ACCOMPANY POLICY**

At WBS, we strive to provide an exceptional experience for all our clients. To maintain this standard, no children under the age of 12 may accompany a client to their appointment unless they are also receiving a service. If anyone under the age of 12 accompanies a client to their appointment, the client will be required to reschedule.

We thank you for your understanding and cooperation with our policies.